When AI truly understands our customer data, we’ll deliver on true personalization
Much of the marketing we create as marketers and experience as consumers is broad....
Much of the marketing we create as marketers and experience as consumers is broad....
The television landscape has undergone a seismic shift in recent years, reshaped by the...
Performance media has enjoyed many years of supercharged growth. Its high trackability in digital...
In the age of unlimited information, decision paralysis has become a significant challenge for...
Marketers gather at MACH THREE in New York to discuss approaches to composable architecture....
Welcome to the age of outrage, when even the most innocuous ad risks becoming...
Small companies are the biggest adopters of AI, according to a new report. Pipedrive’s...
Clara Shih, CEO, Salesforce AI, speaks at IAB Tech Lab Summit in New York....
The Association of National Advertisers had some good news for the Cannes Lions audience...
The digital banking revolution promised a financial dream: Manage everything from anywhere with sleek...
Phil Schraeder is CEO at GumGum, the contextual intelligence company. He joined GumGum as...
My previous article, “3 pointers to navigate the confusing martech marketplace,” offered essential strategies...
Ad Relevance, the new AI-powered solution in Amazon’s DSP, has been in closed beta...
As a senior leader, one of your core responsibilities is pushing your team’s operational...
HubSpot’s LinkedIn integration boosts sales efficiency with real-time data sync but presents new challenges...
Your company just bought a shiny new CRM. Great! Now, who drives it? Effective...
As anyone who has walked the length of New York’s Canal Street will know,...
One of OpenAI’s founders has a new company dedicated to solving a problem that...
Implementing a marketing automation platform (MAP) like Adobe Marketo Engage requires a clear vision...
Imagine it’s Monday morning and your inbox is overflowing. Amid the sea of emails,...
DAMs are software programs that store, organize and enable the more efficient use of...
“We have one piece of the puzzle people are looking for in the area...
No fewer than 89% of B2B and B2C directors and above believe that ethical...
AI-powered tools and techniques can enhance efficiencies, personalization and data-driven decision-making. However, implementing them...
Shama Hyder is OG social media marketing. At the University of Texas, Austin, she...
Was the text in the ad AI-generated or did it require a human to...
Data-driven marketing organizations must create a conduit of information between their data teams and...
The generative AI arms race may be over before most people know it’s begun....
Sales is anything but a numbers game. Sending templated emails in bulk might get...
With one line in an earnings call on Tuesday full of positive talk around...
Pega solutions like Customer Decision Hub, Knowledge Buddy and Blueprint are aimed primarily at...
This week, CRM and BPM software company Pega announced new generative AI capabilities, including...
This week Apple announced it was (finally) going all in on AI, adding a...
Google launched a new connected TV advertising network Monday. Google TV offers targeted, in-stream...
Did you know? 82% of consumers say personalization drives their brand choice. Where is...
Improving data quality is the top priority of B2B marketers wanting to upgrade their...
“I think it is going to revolutionize what our customers are able to do,”...
When you organize your data around “the customer,” you assume “the customer” has the...
We email marketers often look for the sweet spots in our email programs —...
As the advertising industry grapples with the growing importance of brand safety, sustainability and...
The Adobe Experience Platform AI Assistant, previewed at Adobe Summit in March, is now...
Google kicked off its “Summer of AI Essentials” with two new features for marketers. One...
The growing use of cloud data warehouses by premium brands will challenge how we...
No one doubts AI can be a great help to businesses. However, is it...
In a move that will simplify life for marketers, the IAB Tech Lab today...
AI is rapidly transforming marketing, offering new opportunities for personalization, customer engagement and efficiency....
In 2023, 57% of B2C martech leaders said they planned to deploy generative AI...
It’s harder than ever to capture your audience’s attention in an increasingly crowded inbox....
Personalization is a hot topic in martech, but the concept is nothing new. Lester...
Best of the MarTechBot showcases the MarTechBot’s responses to prompts submitted by readers. See...
Postie, the direct mail platform, has unveiled a new CRM Optimization engine that uses...
Since OpenAI made ChatGPT publicly available at the end of 2022, artificial intelligence has...
Understanding all the features of Google Analytics 4 (GA4) is essential to making the most of...
For many people, ChatGPT is synonymous with generative AI. It was certainly the platform...
AI will soon be able to handle up to 95% of the work currently...
For a long time it was difficult for B2B marketers to meet prospects face-to-face...
SMS mobile campaigns are an effective way of reaching customers if they trust you...
The latest edition of The CMO Survey shows contradictions which, in my view, hinder...
From fireside chats to expert-led sessions featuring digital leaders who are blazing a trail...
Audience at Salesforce Connections, Chicago. The latest Salesforce Shopping Index data suggests that shoppers...
A trove of leaked Google documents has given us an unprecedented look inside Google...
On July 1, 2024, Universal Analytics 360 will shut down. The API will no...
Having spent more than a decade working with tools like HubSpot, I’ve seen how...
Most marketers today understand that marketing is a science driven by data. Yes, creativity...
B2C marketing deals with consumer purchases, which means B2C marketers are targeting individuals or...
I live in Texas, where the highway speed limits are more like minimums than...
Salesforce launched a collection of new, generative AI-related products at Connections in Chicago this...
Today, visual creative technology company unveiled Canva Enterprise, a new offering for large enterprises,...
This week, WPP announced a new initiative making Anthropic’s Claude AI model family available...
Today, Adobe announced Adobe Express for Enterprise, enabling businesses to streamline and accelerate content...
In today’s digital landscape, inclusivity and accessibility are no longer optional; they are essential...
David Ogilvy famously said, “Give me the freedom of a tight brief.” The sentiment...
Today, Google introduced new creative tools and ad experiences at its annual Google Marketing...
Another Google Analytics 4 migration project deadline is fast approaching, and this deadline is...
Best of the MarTechBot showcases the MarTechBot’s responses to prompts submitted by readers. See more about how marketers...
Video ad spend is expected to rise 16% year-over-year in 2024. Brands are interested...
CabinetM released its Q1 2024 Martech Innovation Report, a quarterly summary of new technology...
You’ve got a solid business plan and secured funding, and you are eager to...
The Department of Justice made a pretty damning argument in its anti-trust case against...
Ah, there it is again — the genAI buzz. It’s going to transform B2B...
It’s important that everyone is clear on the definition of customer experience. There are...
A group of U.S. senators including Senate Majority Leader Charles Schumer (D-NY) released a...
When someone talks about “long tail” strategy, you probably think it begins and ends...
Alicia Arnold is the founder of a consulting company, AK Arnold, and draws on...
The U.S. government is threatening to ban TikTok in the country if ByteDance, its...
The MarTech Conference returns online September 24-25, 2024, with a focus on making smart...
OpenAI’s latest ChatGPT flagship is ChatGPT-4o (“o” for “omnimodel”) which will operate across images...
Marketing technology’s percentage of marketing budgets fell to 23.8% this year, down from about...
HubSpot’s earnings and revenue beat expectations for the ninth consecutive quarter amid more reports...
Understanding the “entry points” where your ideal customers first experience the acute pains your...
Lead scoring is one of those things companies tend to spend far too much...
ChatGPT is expected to announce its new search feature today, according to Reuters, citing...
As businesses grapple with reducing their carbon footprint, optimizing digital marketing is an unexpected...
Left to right: Hosts Charlamagne tha God and Jess Hilarious, Will Pearson, President, iHeartPodcasts...
This week saw the annual release of The Martech Landscape which has 14,106 “tools,”...
Ivan Ostojic is Chief Business Officer at Infobip, the omnichannel marketing platform focused on communications,...
We are facing a pivotal moment in how we measure the impact and value...
Today, Curb, a ride-hailing app for licensed taxis, announced Curb Journey Connect (CJC), which...
“Nothing exists except atoms and empty space.” So said Democritus, but he wasn’t talking...
Today, Meta introduced new genAI-powered features allowing advertisers to automate the creation of text...
Salesforce announced a new source of intelligence for service agents, Unified Knowledge. The solution...
Best of the MarTechBot showcases the MarTechBot’s responses to prompts submitted by readers. See more about how marketers...
Understanding and engaging the buying group is critical for B2B success. When companies need...
Growth in digital commerce was vanishingly small in the first quarter of 2024 according...
It’s a tired cliche that B2B marketing is the “boring” sibling to B2C, but...
The April 2024 HubSpot updates introduce a variety of features designed to streamline your...
Take a moment to search “CMO tenure” and you’ll find a wide variety of...
What do Facebook-parent Meta and the Catholic faith have in common? Why AI failure,...
With digital video poised to overtake linear ad spend for the first time, there...
Experience management (XM) platform Qualtrics this week launched a new Strategy & Research Suite...
Google Ads introduced six new AI-powered features for Performance Max campaigns. Customer Value mode. This...
Brian McKenna is the VP of CRM at DMi Partners, a Philadelphia-based marketing agency....
Marketing technology is the backbone of marketing operations, enabling organizations to efficiently and effectively...
If you thought tech’s post-COVID letdown, marked by higher interest rates, widespread layoffs and...
Best of the MarTechBot showcases the MarTechBot’s responses to prompts submitted by readers. See more about how marketers...
Marketers short on time and/or resources have developed shortcuts to produce emails and the...
In the face of economic headwinds, some small-to-medium businesses are devoting increased resources to...
What do you do if the vendor of one of your martech solutions gets...
As one of the fastest-growing social media platforms of all time, TikTok is a...
Sam Altman’s proclamation that “movies are going to become video games and video games...
Phi-3-Mini is the first in a family of small language models Microsoft plans to...
U.S. digital video ad spend is expected to hit $63 billion in 2024, a...
The use of AI by educators is not always a positive thing. This week...
Providing genuinely outstanding customer experiences is the ultimate goal of marketers today. Customers have...
The new law to ban or force the sale of TikTok creates a problem...
Predictive analytics is the use of data and modeling to predict the likelihood of...
Consumers inundated with marketing messages are receptive when the message is about a high-priority...
If you’re still taking a one-size-fits-all approach to your marketing campaigns, blasting the same...
Adobe’s Firefly was designed to give enterprise users generative AI image tools they could...
Try not to be too shocked: Businesses continue to deploy chatbots knowing they can...
Studies show that loyal customers are responsible for as much as 65% of all...
It’s one of the oldest debates in lead generation: quantity vs. quality. Marketers who...
Adobe brought more artificial intelligence power to the masses this week, putting the Adobe...
Consumer privacy has become a major focus in the digital advertising industry. New regulations...
Many brands, such as those in the home services industry or a local grocery...
Left to right: Kellyanne Perez-Vera, Mastercard; Matthew Cullinen, HSBC Bank; and Solitaire Townsend from...
The recent shift from “conversions” to “key events” in (GA4) represents a significant change that digital...
It’s been just over a year since Google Analytics 4 (GA4) replaced Universal Analytics...
Back in 2017, I wrote an article for MarTech, “Message to email marketers: Show...
It’s important to start monitoring consent management as part of your digital analytics strategy....
U.S. internet advertising reached a record $225 billion in 2023, a 7.3-percent increase year-over-year,...
Our “Spotlight on the expert” series digs deeper into the stories of our expert...
What will customers remember after they have experienced your website, product, service or people?...
“What marketing technologies should a (fill in the industry) company have in their martech...
The B2B buyer journey is evolving rapidly as it becomes more digitized, less predictable,...
Meta advertisers say the cost of running campaigns across its platforms has surged due...
The current business environment — increasingly omnichannel but with a heavy reliance on digital...
As a supporter of the program perspective for initiatives, I recognize the value of...
A marketing campaign using AI to help dogs in shelters get adopted? You better...
In our zeal to harness the tech part of martech, the ops part of...
Martech is marketing and CRM is arguably the original martech. It changed everything. Because...
The beat drops, the lights flash and a charismatic salesperson struts across the stage,...
Social media management company Hootsuite announced it will acquire Talkwalker, an AI-powered social analytics...
Google’s Privacy Sandbox is a space where a series of complex proposals to protect...
Best of the MarTechBot showcases the MarTechBot’s responses to prompts submitted by readers. See more about how marketers...
Email has come a long way from its early days as a blunt instrument...
The March 2024 HubSpot updates include tools that will help your team leverage AI...
Anybody can push the “send” button on an email campaign. But good email results...
Alphabet, Google’s parent, has been speaking to advisers about the possibility of making an...
In 2023, martech utilization was only at 33% per Gartner — a steep decline...
This week, JPMorgan Chase launched Chase Media Solutions, its new digital media business. It’s...
Google issued a reminder that it will be discontinuing all Universal Analytics (UA) services...
AI is a great deal for the companies that use it. The technology helps...
Today, B2B social media hub LinkedIn introduced LinkedIn CTV ads, allowing marketers to include...
Thanks to its recent IPO, social media platform Reddit is a hot topic in...
Talking to some prominent Adobe Partners in the corridors and on the Community Pavilion...
Can adtech and marketing do anything to cool down our overheating world? That existential...
With all the enthusiasm among Adobe executives about Firefly AI, the AI-powered content supply...
Best of the MarTechBot showcases the MarTechBot’s responses to prompts submitted by readers. See more about how marketers...
Events play a crucial role in fostering connections and driving growth in B2B marketing....
Consumers are taking ownership of their buying journeys more than ever. Nowhere is this...
Google is piloting new product discovery elements designed to give users a more personalized...
The idea of “synthetic data,” or artificially generated information, has recently caused a stir....
You may have heard “agile is dead.” Agilists have overused buzzwords, promoted processes and...
Among a raft of product announcements at the 2024 Adobe Summit, Adobe GenStudio stood...
Is your marketing team tired of hearing about AI? To some extent, we all...
AI is turning out to be a huge help for startups, according to a...
Zoe Soon, IAB’s vice president, Experience Center, delivers measured optimism at IAB PlayFronts in...
“When we think about the magic and value of AI, we know that it...
Fewer resources and more stress cut into martech professionals’ job satisfaction this year, according...
The digital era has revolutionized how organizations interact with consumers and transformed the role...
For martech professionals salaries are good and promotions are coming faster, unfortunately, layoffs are...
There will be “some erosion of current traffic levels” from brand-related terms as a...
Adobe Marketo closed out Q1 with a relatively light release primarily focused on Dynamic...
Right now we’re using AI to detect AI-generated content, AI to generate content that...
As artificial intelligence technologies rapidly advance, marketing teams are tasked with integrating these powerful...
Mobile advertising underwent an upheaval when Apple enabled the deprecation of the device identifier...
Most of us crave genuine connections and experiences that hold lasting value. We yearn...
As organizations continue embracing AI-driven approaches, marketing leaders should be empowered to push the...
Family sports pub chain Beef ‘O’ Brady’s is building a unified customer experience for...
The U.S. Department of Justice announced today that it is suing Apple for illegally...
Have you ever looked at your campaign reports and scratched your head wondering why...
Rebranding is a major strategic undertaking for any organization. Whether driven by a merger,...
Google Search Ads 360 launched a closed beta for offsite retail media campaigns to...
“Customer expectations will continue to grow year-over-year. How do we as marketers meet those...
Contributor Katie Robbert is the CEO and co-founder with Chris Penn, of Trust Insights,...
Best of the MarTechBot showcases the MarTechBot’s responses to prompts submitted by readers. See more about how marketers...
A recent survey finding about AI use reminded me of a joke by the...
The ad industry is making major investments in order to adapt to the new...
David Iscove is creative technology practice lead at Cella by Randstad Digital. At the...